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Order / Delivery

 
- Blaze Industries delivers throughout Australia using the services of Australia Post and Fastways Couriers.
 

- Our delivery Fee Australia-wide depends what you purchase. We will use Australia Post express post satchels, these will be charged at cost with no handling or packaging fee, for smaller items and for larger, bulky goods Fastways Couriers will deliver. 

- Extra packaging/ pallet costs may be incurred for very large orders. These costs will be disclosed before your order is processed.

- If you have an account with a freight company please leave the details at checkout in the space provided and we will ship to you and your business/personal account with your nominated freight company will be billed your account rate.

- General dispatch/ delivery time is 2 to 10 working days unless the item is no longer in stock or a custom order. We will inform you before charging your nominated account an approximate dispatch date if you require a special order.

- No deliveries are made on public holidays - orders will be delivered either the working day prior or after.

- Upon delivery, the goods may need to be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. 

- Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

- Blaze Industries also offer store pick up (no postage charge) at our shop front - Unit 1/11-15 Gardner Court Toowoomba Business Centre, Toowoomba, QLD. Hours for pick up are: Mon - Fri 8.30am to 4pm. 
 
- Blaze Industries does not accept responsibility for any loss or damage of items/parcels once they have left our factory. Should any problem occur please contact our factory on 61 746 154680 during business hours. 
 
- At present time Blaze Industries offers tracking, via express post or the nominated Courier service, on all orders. If you experience problems with your delivery please contact us at: lightitup@blazeindustries.com.au or 07 4615 4680 Monday to Friday 8.30am-4.00pm
 
 

Rest of the World

- Please email us at lightitup@blazeindustries.com.au and we will advice you on the international delivery costs as these will vary depending on the particular carrier needed to supply any particular country and the size and weight of your order.
 
- You will be responsible for any extras fees or import taxes your goods may incur.
 
 
 

Ordering

- We accept payment online either by Visa and Mastercard, or direct bank deposit.
 
- All prices are in $AUD and include GST.
 
- Blaze Industries does not collect or record any credit card details you may provide when purchasing products from the the Blaze Industries web site. 

- Your credit card details are processed by our Australian Payment Processor (for credit cards) EGATE, which is linked to our ANZ merchant account.
- Our order form is running on an ANZ Egate Secure Server using 128 bit SSL encryption and ANZ Secure payment gateway, ensuring all of your details remain secure and confidential.
 
- We also accept Direct Bank Deposit as a payment option. All relevant bank details will be displayed at check out. Please check with your financial institution regarding timeframes for processing payment etc.  You will need to deposit the payment within 3 working days from day of purchase or your order may be cancelled. Blaze Industries will dispatch your order when payment has been received. A confirmation email will be sent to you advising of when your purchases have been despatched.
 
- To place an order over the phone please call 07 46154680 between the hours of 8am - 4pm Mon - Fri. We accept credit card (Visa and Mastercard) and Direct Bank Deposit as payment methods.
 
- All pricing on Blaze Industries is in Australian Dollars (AUD) and includes GST.  Blaze Industries reserves the right to change prices at our discretion.
 
 
 
 

Refund policy:

- Please choose carefully as Blaze Industries does not provide refunds if you change your mind or make an incorrect decision. As per the Trade Practices Legislation refunds are only provided where goods are faulty, wrongly described, different from a sample shown to you or do not do what they are supposed to.
 
In such cases, a customer requesting a refund must:
- report the fault and return the goods within 24 hours of receiving the goods. 
- provide proof of purchase.
- stop using faulty goods until they are returned
- Whilst refunds cannot be provided based on change of mind, depending on the individual circumstance there is a potential of a credit note or product exchange providing the goods are in their original sale-able condition (ie: all stainless steel products must still retain their original plastic seal/covering) and are not faulty or unit for purpose